Posts Tagged "customer service"

Don’t Mess With My Kids

This may seem to be off target for this forum, but it will come full circle, I promise. A few days ago, both of my boys, ages 9 and 5, completed their Summer Reading Challenge. It was a challenge presented by the folks at Barnes & Noble (also Borders), which asked children to read 10 books during the summer. In… read more →

Customer Service Done Right

I have long maintained that good customer service is not hard. After 15+ years in the hospitality and service industry, it really comes down to some simple measures: * Enjoy what you do * Hire people who have energy and enjoy the business. Ok, sounds easy enough. How we get there is another story. That comes back down to doing… read more →