Recognition or Entitlement?

How regular and predictable are your employee celebrations? Do you have a party on Friday if your team meets your goals? If so, you may be a habitual recognizer. The danger therein is that what is intended to be a "thanks" can become expected, or a sense of entitlement. Let's say you spring for lunch on Friday as a 'treat'.… read more →

What Good Are Rules?

If you've been successful in business, you have had to establish, at some point, some base policies to ensure consistency, and so that your customers know what to expect. In some industries, this is regulated. Without getting into the rationale as to why some things are regulated and some are not, suffice to say that, in many cases, these rules… read more →