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I came across the following in my inbox last month. It is from a personal acquaintance of mine from Denver, who has firsthand experience of having had CPR used effectively and successfully. “I am sending this out to virtually my entire mailbox so that I don't forget anyone and to make things simpler here. If you receive this and do… read more →

No matter which setting I have been in, there had always been intense pressure to reduce or eliminate overtime, due to it's higher hourly cost (at least a 50% premium). However, to the point where inexperienced leaders will sometimes manage to the statistic, sometimes we fail to remember what we take to the bank, which is dollars. Those overtime dollars spent are sometimes more important, even, than sales and marketing dollars.