Customer Service Done Right

I have long maintained that good customer service is not hard. After 15+ years in the hospitality and service industry, it really comes down to some simple measures: * Enjoy what you do * Hire people who have energy and enjoy the business. Ok, sounds easy enough. How we get there is another story. That comes back down to doing… read more →

Prepare For The Presentation

No matter how long you have been in your industry, no matter how much you know, it is still wise to plan out your presentation. Don't get too caught up in the fact that you seem to be 'pretty good' at speaking off the top of your head. If you are having a one-on-one question and answer session with a… read more →
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