Archive for January, 2010

Public Service Announcement Alert
No matter where you stand on various political issues, you value money.
Last summer, I took two simple steps. After reading that about 25 of our household electric bills are from lighting, I did some math. I looked up those Compact Fluorescent Light Bulbs, that produce 75 watts of light with an 11… »

Eventually, most individuals (or at least their families) will consider, at some point in their lives, living in a “community”. In easrlier times, these were called “The Home”, “The Old Folks Home”, “The Nursing Home”, and other names that, while not necessarily inaccurate in all senses, are sweeping generalizations that not only conjur negative thoughts,… »

I have long maintained that good customer service is not hard. After 15+ years in the hospitality and service industry, it really comes down to some simple measures:
* Enjoy what you do
* Hire people who have energy and enjoy the business.
Ok, sounds easy enough. How we get there is another story. That comes back down… »